{"id":10783,"date":"2024-08-14T17:58:27","date_gmt":"2024-08-14T17:58:27","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=10783"},"modified":"2025-06-05T21:23:10","modified_gmt":"2025-06-05T21:23:10","slug":"como-crear-y-editar-una-sala-de-whatsapp","status":"publish","type":"post","link":"https:\/\/help.fromdoppler.com\/en\/como-crear-y-editar-una-sala-de-whatsapp\/","title":{"rendered":"How to create and edit a WhatsApp Chatbot room?"},"content":{"rendered":"<p>Learn how you can enable a WhatsApp Chatbot room in your account, which will allow you to be in contact with your users immediately and resolve their concerns.<\/p>\n<p>Once you have selected a communication channel, let&#8217;s see how to create it &#x1f642;<\/p>\n<p><strong>Requirements to register your cell phone number on WhatsApp:<\/strong><\/p>\n<ul>\n<li>That your business has a Meta business account.<\/li>\n<li>That the business account is verified, in case you need to use more than 2 lines.<\/li>\n<li>Access (credentials) to Facebook with full access permissions in the business account. Important: the account must be associated with a natural person. (If not, it could be restricted).<\/li>\n<li>Active cell phone line on the mobile device (that can receive SMS and phone calls).<\/li>\n<li>That the phone number is NOT active on WhatsApp or WhatsApp Business. If not, make sure to delete the WhatsApp account.<\/li>\n<\/ul>\n<blockquote><p>Important: In addition to the usage costs of Doppler Conversations, you should also consider the costs associated with WhatsApp Conversations if you use them. Billing and actions related to Meta billing are managed through Meta Business Suite and will never be invoiced or charged by Doppler. <a href=\"https:\/\/business.whatsapp.com\/products\/platform-pricing?lang=en_US\">Learn more about these costs here<\/a>.<\/p><\/blockquote>\n<h3>Step by step to create your WhatsApp Chatbot room<\/h3>\n<p>First of all, you must log in to your account and go to the Conversations menu. Once there, click on the Settings option in the left menu and select Rooms.<\/p>\n<p>Click on the \u201c+New Room\u201d button and select WhatsApp as the communication channel.<\/p>\n<p>1. Click on Connect with Facebook. You may be asked to log in to your Facebook account. At this point, you will see the Finish and Continue buttons disabled; this will remain the case until you complete step 2 Channel Integration.<\/p>\n<p><img class=\"size-full wp-image-10784 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-1.png\" alt=\"\" width=\"752\" height=\"356\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-1.png 752w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-1-300x142.png 300w\" sizes=\"(max-width: 752px) 100vw, 752px\" \/><\/p>\n<p>2. Fill out the form to set up the room with WhatsApp Chatbot.<\/p>\n<p><img class=\"size-full wp-image-10785 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_1-3.png\" alt=\"\" width=\"755\" height=\"396\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_1-3.png 755w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_1-3-300x157.png 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/p>\n<p>3. Log in to META with the account that has access to Facebook.<\/p>\n<p><img class=\"size-full wp-image-10786 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_2-4.png\" alt=\"\" width=\"419\" height=\"249\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_2-4.png 419w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_2-4-300x178.png 300w\" sizes=\"(max-width: 419px) 100vw, 419px\" \/><\/p>\n<p>4. Select the Continue as option. This option will display your username once you have logged in.<\/p>\n<p><img class=\"wp-image-10787 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_3-2.png\" alt=\"\" width=\"262\" height=\"342\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_3-2.png 301w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_3-2-230x300.png 230w\" sizes=\"(max-width: 262px) 100vw, 262px\" \/><\/p>\n<p>5. Haz click en <b><i>Empezar<\/i><\/b> y se te mostrar\u00e1 el nombre legal predeterminado como el de tu negocio. Luego de seleccionar o crear un portfolio comercial haz clic en <b><i>Siguiente.<\/i><\/b><\/p>\n<p><b><i><img class=\"size-full wp-image-10788 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_4-3.png\" alt=\"\" width=\"313\" height=\"410\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_4-3.png 313w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_4-3-229x300.png 229w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/i><\/b><\/p>\n<p><img class=\"size-full wp-image-10789 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-2.png\" alt=\"\" width=\"394\" height=\"473\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-2.png 394w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-2-250x300.png 250w\" sizes=\"(max-width: 394px) 100vw, 394px\" \/><\/p>\n<p>6. In the process there is the option of creating a new commercial portfolio. The requested information must be added.<\/p>\n<p><img class=\"size-full wp-image-10790 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_6-3.png\" alt=\"\" width=\"365\" height=\"436\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_6-3.png 365w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_6-3-251x300.png 251w\" sizes=\"(max-width: 365px) 100vw, 365px\" \/><\/p>\n<p>Create a new WhatsApp Business and profile by filling in:<\/p>\n<ul>\n<li>WhatsApp Business profile display name.<br \/>\nCategory.<\/li>\n<li>The Business Description and Website fields are optional.<br \/>\nThen click Next.<\/li>\n<\/ul>\n<p><img class=\"size-full wp-image-10791 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-2.png\" alt=\"\" width=\"382\" height=\"453\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-2.png 382w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-2-253x300.png 253w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/p>\n<p>8. Select the verification method. Here you will need to specify the country code and enter the phone number.<\/p>\n<p><img class=\"size-full wp-image-10792 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-2.png\" alt=\"\" width=\"357\" height=\"427\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-2.png 357w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-2-251x300.png 251w\" sizes=\"(max-width: 357px) 100vw, 357px\" \/><\/p>\n<p>9. Send the code to verify your phone number: Enter the country code, phone number and press Next.<\/p>\n<p><b><i><img class=\"size-full wp-image-10793 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-2.png\" alt=\"\" width=\"241\" height=\"511\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-2.png 241w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-2-141x300.png 141w\" sizes=\"(max-width: 241px) 100vw, 241px\" \/><\/i><\/b><\/p>\n<p>10. Enter the verification code received by SMS and press Next. You will see the following screens confirming the correct linking of your account in Doppler Conversations.<\/p>\n<p><img class=\"wp-image-10794 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-1.png\" alt=\"\" width=\"253\" height=\"303\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-1.png 368w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-1-251x300.png 251w\" sizes=\"(max-width: 253px) 100vw, 253px\" \/><\/p>\n<p><img class=\"wp-image-10795 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-2.png\" alt=\"\" width=\"270\" height=\"314\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-2.png 347w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-2-258x300.png 258w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/><\/p>\n<p><img class=\"size-full wp-image-10796 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-1.png\" alt=\"\" width=\"382\" height=\"473\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-1.png 382w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-1-242x300.png 242w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/> <img class=\"size-large wp-image-10797 aligncenter\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13.png\" alt=\"\" width=\"490\" height=\"265\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13.png 490w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13-300x162.png 300w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p>\n<p><em>#DopplerTip:<\/em><\/p>\n<p>Room details:<\/p>\n<ul>\n<li>Modality: This is the modality that you will define for the room.<\/li>\n<li>Open: The user will be able to respond to a conversation without having to disappear from the chat list of the user with the ATC\/operator role.<\/li>\n<li>Private: If the user responds to a conversation in a room with private mode, the latter will disappear from the chat list of the user with the ATC\/operator role who previously chatted with the client\/contact.<\/li>\n<li>Welcome message: Sent once a day. Auto-response message: The message will be sent when the client\/contact has not received a response within the scheduled time.<\/li>\n<\/ul>\n<p>That&#8217;s it! We hope that you find your Doppler WhatsApp Chatbot room useful and intuitive. We&#8217;d love to hear and read your comments. Have success in your Conversations! &#x1f642;<\/p>","protected":false},"excerpt":{"rendered":"<p>Learn how you can enable a WhatsApp Chatbot room in your account, which will allow you to be in contact with your users immediately and resolve their concerns. Once you have selected a communication channel, let&#8217;s see how to create it &#x1f642; Requirements to register your cell phone number on WhatsApp: That your business has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[824],"tags":[825],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to create and edit a WhatsApp Chatbot room? - Doppler Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to create and edit a WhatsApp Chatbot room? - Doppler Help Center\" \/>\n<meta property=\"og:description\" content=\"Learn how you can enable a WhatsApp Chatbot room in your account, which will allow you to be in contact with your users immediately and resolve their concerns. 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