{"id":10902,"date":"2024-08-14T19:51:34","date_gmt":"2024-08-14T19:51:34","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=10902"},"modified":"2024-09-26T16:36:09","modified_gmt":"2024-09-26T16:36:09","slug":"como-interpretar-las-estadisticas-de-atencion-de-tus-canales-de-conversaciones","status":"publish","type":"post","link":"https:\/\/help.fromdoppler.com\/en\/como-interpretar-las-estadisticas-de-atencion-de-tus-canales-de-conversaciones\/","title":{"rendered":"How to interpret the attention statistics of your Conversations channels?"},"content":{"rendered":"<p>Once you create, schedule and use your chat rooms, you can review the statistics to check your work and see what you can modify to improve. See how to do it in this article. &#x1f642;<\/p>\n<p>Once you have <strong>logged into your account in Doppler, go to Conversations in the main menu.<\/strong> There, choose the Applications option and then Statistics. You can see the statistics at a general level and your own activity. Modify date and channel filters. Also, as there is activity in each room or channel, the value of each indicator will be updated.<\/p>\n<p>You can analyze:<\/p>\n<p>-Average response time<\/p>\n<p>-Closed conversations<\/p>\n<p>-Unanswered conversations<\/p>\n<p>-Total conversations<\/p>\n<p><img class=\"alignnone size-full wp-image-10903\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8.png\" alt=\"\" width=\"681\" height=\"340\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8.png 681w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8-300x150.png 300w\" sizes=\"(max-width: 681px) 100vw, 681px\" \/><\/p>\n<p>Great! Now you have learned how to see and analyze which metrics are measured in your account in<a href=\"https:\/\/www.fromdoppler.com\/en\/precios\/#plan-conver\"> Doppler Conversations<\/a>, and thus improve communication with your users through different channels. &#x1f642;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Once you create, schedule and use your chat rooms, you can review the statistics to check your work and see what you can modify to improve. See how to do it in this article. &#x1f642; Once you have logged into your account in Doppler, go to Conversations in the main menu. There, choose the Applications [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[824],"tags":[825],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to interpret the attention statistics of your Conversations channels? - Doppler Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to interpret the attention statistics of your Conversations channels? - Doppler Help Center\" \/>\n<meta property=\"og:description\" content=\"Once you create, schedule and use your chat rooms, you can review the statistics to check your work and see what you can modify to improve. See how to do it in this article. &#x1f642; Once you have logged into your account in Doppler, go to Conversations in the main menu. There, choose the Applications [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.fromdoppler.com\/en\/como-interpretar-las-estadisticas-de-atencion-de-tus-canales-de-conversaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Doppler Help Center\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-14T19:51:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-26T16:36:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diego Noya\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#website\",\"url\":\"https:\/\/help.fromdoppler.com\/es\/\",\"name\":\"Doppler Help Center\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.fromdoppler.com\/es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902#primaryimage\",\"url\":\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8.png\",\"contentUrl\":\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-8.png\",\"width\":681,\"height\":340},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902#webpage\",\"url\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902\",\"name\":\"[:es]\u00bfC\u00f3mo interpretar las estad\u00edsticas de atenci\u00f3n de tus canales de Conversaciones?[:en]How to interpret the attention statistics of your Conversations channels?[:] - Doppler Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902#primaryimage\"},\"datePublished\":\"2024-08-14T19:51:34+00:00\",\"dateModified\":\"2024-09-26T16:36:09+00:00\",\"author\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013\"},\"breadcrumb\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.fromdoppler.com\/es\/?p=10902\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10902#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.fromdoppler.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfC\u00f3mo interpretar las estad\u00edsticas de atenci\u00f3n de tus canales de Conversaciones?\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013\",\"name\":\"Diego Noya\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g\",\"caption\":\"Diego Noya\"},\"url\":\"https:\/\/help.fromdoppler.com\/en\/author\/doppleradmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to interpret the attention statistics of your Conversations channels? - Doppler Help Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"How to interpret the attention statistics of your Conversations channels? - Doppler Help Center","og_description":"Once you create, schedule and use your chat rooms, you can review the statistics to check your work and see what you can modify to improve. 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