{"id":10861,"date":"2024-08-14T19:06:43","date_gmt":"2024-08-14T19:06:43","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=10861"},"modified":"2024-09-26T16:52:48","modified_gmt":"2024-09-26T16:52:48","slug":"como-administrar-tus-usuarios-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/help.fromdoppler.com\/es\/como-administrar-tus-usuarios-de-atencion-al-cliente\/","title":{"rendered":"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Aprende en este art\u00edculo a crear, editar y gestionar los usuarios que estar\u00e1n gestionando cada cuenta en <a href=\"https:\/\/www.fromdoppler.com\/es\/precios\/#plan-conver\">Conversaciones de Doppler<\/a>.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Una vez que ingresaste a tu cuenta en Doppler, dir\u00edgete a <\/span><b><i>Conversaciones.<\/i><\/b><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">El usuario con el rol de administrador, podr\u00e1 gestionar los usuarios desde el men\u00fa. Permitiendo ver un listado de usuarios creados y un bot\u00f3n para poder crear uno nuevo.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Los nuevos usuarios creados solo tendr\u00e1n el rol ATC para poder responder en las salas asignadas.<\/span><\/li>\n<\/ul>\n<p><b>ATC\/Operador<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Puede iniciar y mantener conversaciones con los clientes, as\u00ed como acceder a estad\u00edsticas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As\u00ed visualiza el men\u00fa el usuario ATC\/operador.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img class=\"alignnone wp-image-10862\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png\" alt=\"\" width=\"166\" height=\"322\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png 258w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4-155x300.png 155w\" sizes=\"(max-width: 166px) 100vw, 166px\" \/><\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Nuevo Usuario<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En la siguiente imagen se pueden ver los datos necesarios para crear un nuevo usuario y a la vez poder asignarle salas a las cuales tendr\u00e1 acceso.<\/span><\/p>\n<p><img class=\"alignnone wp-image-10863\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-3.png\" alt=\"\" width=\"535\" height=\"246\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-3.png 613w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_10-3-300x138.png 300w\" sizes=\"(max-width: 535px) 100vw, 535px\" \/><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Editar Usuario<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Al hacer clic sobre un usuario de la lista se abrir\u00e1 una ventana emergente que permite editar los datos del usuario as\u00ed como asignarles salas existentes.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><img class=\"alignnone size-full wp-image-10864\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-4.png\" alt=\"\" width=\"605\" height=\"263\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-4.png 605w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-4-300x130.png 300w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Asignar Sala<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><b><\/b><span style=\"font-weight: 400;\">En la secci\u00f3n <\/span><b><i>Asignar Sala<\/i><\/b><span style=\"font-weight: 400;\">, el usuario administrador puede seleccionar las salas que ser\u00e1n asignadas al usuario atc. Una vez asignadas, el usuario podr\u00e1 mantener conversaciones en ellas.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-10866\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-3.png\" alt=\"\" width=\"593\" height=\"275\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-3.png 593w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-3-300x139.png 300w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Deshabilitar Usuario<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Los usuario que tengan el icono de &#x2714; &#xfe0f; tienen acceso a la plataforma, mientras aquellos que tengan el icono de &#x274c; no podr\u00e1n hacerlo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En la siguiente imagen se puede ver que hay una opci\u00f3n para deshabilitar un usuario quit\u00e1ndole el acceso a la plataforma.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-10867\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13-2.png\" alt=\"\" width=\"730\" height=\"321\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13-2.png 730w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13-2-300x132.png 300w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>Activar Usuario<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><b><\/b><span style=\"font-weight: 400;\">Si el usuario se encuentra deshabilitado, se lo podr\u00e1 activar nuevamente. Seleccionando los 3 puntitos al lado de su correo y el sistema te brindar\u00e1 la opci\u00f3n de <\/span><b><i>Activar Usuario.<\/i><\/b><\/p>\n<p><img class=\"alignnone wp-image-10868\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_14-2.png\" alt=\"\" width=\"615\" height=\"317\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_14-2.png 728w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_14-2-300x155.png 300w\" sizes=\"(max-width: 615px) 100vw, 615px\" \/><\/p>\n<p><img class=\"alignnone wp-image-10869\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_15-1.png\" alt=\"\" width=\"623\" height=\"206\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_15-1.png 726w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_15-1-300x99.png 300w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a1Genial! <\/span><span style=\"font-weight: 400;\">Aprendiste a gestionar tus usuarios para brindar una mejor atenci\u00f3n a tu audiencia y evitar perder <a href=\"https:\/\/www.fromdoppler.com\/es\/precios\/#plan-conver\">Conversaciones<\/a> con tus clientes. &#x1f642;<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Aprende en este art\u00edculo a crear, editar y gestionar los usuarios que estar\u00e1n gestionando cada cuenta en Conversaciones de Doppler.\u00a0 Una vez que ingresaste a tu cuenta en Doppler, dir\u00edgete a Conversaciones.\u00a0\u00a0 El usuario con el rol de administrador, podr\u00e1 gestionar los usuarios desde el men\u00fa. Permitiendo ver un listado de usuarios creados y un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[824],"tags":[825],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?  - Doppler Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?  - Doppler Help Center\" \/>\n<meta property=\"og:description\" content=\"Aprende en este art\u00edculo a crear, editar y gestionar los usuarios que estar\u00e1n gestionando cada cuenta en Conversaciones de Doppler.\u00a0 Una vez que ingresaste a tu cuenta en Doppler, dir\u00edgete a Conversaciones.\u00a0\u00a0 El usuario con el rol de administrador, podr\u00e1 gestionar los usuarios desde el men\u00fa. Permitiendo ver un listado de usuarios creados y un [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.fromdoppler.com\/es\/como-administrar-tus-usuarios-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Doppler Help Center\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-14T19:06:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-26T16:52:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diego Noya\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#website\",\"url\":\"https:\/\/help.fromdoppler.com\/es\/\",\"name\":\"Doppler Help Center\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/help.fromdoppler.com\/es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861#primaryimage\",\"url\":\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png\",\"contentUrl\":\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png\",\"width\":258,\"height\":500},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861#webpage\",\"url\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861\",\"name\":\"[:es]\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente? [:en]How to manage your customer service users?[:] - Doppler Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861#primaryimage\"},\"datePublished\":\"2024-08-14T19:06:43+00:00\",\"dateModified\":\"2024-09-26T16:52:48+00:00\",\"author\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013\"},\"breadcrumb\":{\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/help.fromdoppler.com\/es\/?p=10861\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/?p=10861#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/help.fromdoppler.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013\",\"name\":\"Diego Noya\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g\",\"caption\":\"Diego Noya\"},\"url\":\"https:\/\/help.fromdoppler.com\/es\/author\/doppleradmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?  - Doppler Help Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?  - Doppler Help Center","og_description":"Aprende en este art\u00edculo a crear, editar y gestionar los usuarios que estar\u00e1n gestionando cada cuenta en Conversaciones de Doppler.\u00a0 Una vez que ingresaste a tu cuenta en Doppler, dir\u00edgete a Conversaciones.\u00a0\u00a0 El usuario con el rol de administrador, podr\u00e1 gestionar los usuarios desde el men\u00fa. Permitiendo ver un listado de usuarios creados y un [&hellip;]","og_url":"https:\/\/help.fromdoppler.com\/es\/como-administrar-tus-usuarios-de-atencion-al-cliente\/","og_site_name":"Doppler Help Center","article_published_time":"2024-08-14T19:06:43+00:00","article_modified_time":"2024-09-26T16:52:48+00:00","og_image":[{"url":"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png"}],"twitter_card":"summary","twitter_misc":{"Escrito por":"Diego Noya","Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/help.fromdoppler.com\/es\/#website","url":"https:\/\/help.fromdoppler.com\/es\/","name":"Doppler Help Center","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.fromdoppler.com\/es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es"},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/help.fromdoppler.com\/es\/?p=10861#primaryimage","url":"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png","contentUrl":"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-4.png","width":258,"height":500},{"@type":"WebPage","@id":"https:\/\/help.fromdoppler.com\/es\/?p=10861#webpage","url":"https:\/\/help.fromdoppler.com\/es\/?p=10861","name":"[:es]\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente? [:en]How to manage your customer service users?[:] - Doppler Help Center","isPartOf":{"@id":"https:\/\/help.fromdoppler.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/help.fromdoppler.com\/es\/?p=10861#primaryimage"},"datePublished":"2024-08-14T19:06:43+00:00","dateModified":"2024-09-26T16:52:48+00:00","author":{"@id":"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013"},"breadcrumb":{"@id":"https:\/\/help.fromdoppler.com\/es\/?p=10861#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.fromdoppler.com\/es\/?p=10861"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.fromdoppler.com\/es\/?p=10861#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/help.fromdoppler.com\/es\/"},{"@type":"ListItem","position":2,"name":"\u00bfC\u00f3mo administrar tus usuarios de atenci\u00f3n al cliente?"}]},{"@type":"Person","@id":"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/2ac3d715bfc244f7031ba82351677013","name":"Diego Noya","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/help.fromdoppler.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f5342f26c0bf49c80f7a58542eaba499?s=96&d=mm&r=g","caption":"Diego Noya"},"url":"https:\/\/help.fromdoppler.com\/es\/author\/doppleradmin\/"}]}},"_links":{"self":[{"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/posts\/10861"}],"collection":[{"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/comments?post=10861"}],"version-history":[{"count":5,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/posts\/10861\/revisions"}],"predecessor-version":[{"id":11118,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/posts\/10861\/revisions\/11118"}],"wp:attachment":[{"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/media?parent=10861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/categories?post=10861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.fromdoppler.com\/es\/wp-json\/wp\/v2\/tags?post=10861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}