{"id":10882,"date":"2024-08-14T19:21:42","date_gmt":"2024-08-14T19:21:42","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=10882"},"modified":"2025-12-22T15:48:54","modified_gmt":"2025-12-22T15:48:54","slug":"como-configurar-y-usar-las-respuestas-rapidas","status":"publish","type":"post","link":"https:\/\/help.fromdoppler.com\/es\/como-configurar-y-usar-las-respuestas-rapidas\/","title":{"rendered":"\u00bfC\u00f3mo configurar y usar las respuestas r\u00e1pidas en Conversaciones?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Las Respuestas R\u00e1pidas son mensajes predise\u00f1ados que te permiten atender consultas frecuentes en segundos, sin necesidad de escribir cada vez la misma respuesta. Con ellas, optimizas tu tiempo y garantizas una comunicaci\u00f3n clara y coherente con tu audiencia.<\/span><\/p>\n<h3>\u00bfC\u00f3mo crear o editar respuestas r\u00e1pidas?<\/h3>\n<h3><b>1. Accede a la secci\u00f3n de Conversaciones<\/b><\/h3>\n<p><b>1.1<\/b><span style=\"font-weight: 400;\"> En el men\u00fa lateral de Doppler, ingresa a: <\/span><a href=\"https:\/\/www.fromdoppler.com\/es\/precios\/#plan-conver\"><b>Conversaciones<\/b><\/a><span style=\"font-weight: 400;\"> y selecciona la sala donde quieras configurar tus Respuestas R\u00e1pidas y haz clic en el bot\u00f3n verde <\/span><b>\u201cRespuesta R\u00e1pida\u201d<\/b><span style=\"font-weight: 400;\"> para crearla.<\/span><\/p>\n<p><img class=\"alignnone wp-image-12576\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1-300x19.png\" alt=\"\" width=\"947\" height=\"60\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1-300x19.png 300w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1-1024x64.png 1024w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1-768x48.png 768w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1-1536x96.png 1536w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/conversaciones-1.png 1555w\" sizes=\"(max-width: 947px) 100vw, 947px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.2<\/strong> Las respuestas r\u00e1pidas se pueden usar en cualquier canal, solo debe elegirse la <strong>Sala <\/strong>a la cual se le configurar\u00e1n las respuestas r\u00e1pidas. Desde la opci\u00f3n<\/span><strong><i> Respuestas R\u00e1pidas<\/i><\/strong><span style=\"font-weight: 400;\"> de tu cuenta en <\/span><a href=\"https:\/\/app.fromdoppler.com\/login\"><span style=\"font-weight: 400;\">Doppler<\/span><\/a><span style=\"font-weight: 400;\"> visualizar\u00e1s todas las salas que tienes activas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <img class=\"alignnone wp-image-10883\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-5.png\" alt=\"\" width=\"766\" height=\"395\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-5.png 751w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-5-300x155.png 300w\" sizes=\"(max-width: 766px) 100vw, 766px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>1.3<\/strong>\u00a0Una vez que elegimos la sala, vamos a visualizar el listado de Respuestas r\u00e1pidas y podremos editarlas o eliminarlas.\u00a0<\/span><\/p>\n<p><img class=\"alignnone wp-image-10884\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-5.png\" alt=\"\" width=\"790\" height=\"369\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-5.png 753w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-5-300x140.png 300w\" sizes=\"(max-width: 790px) 100vw, 790px\" \/><\/p>\n<h4><\/h4>\n<h3><span style=\"font-weight: 400;\"><strong>2.<\/strong> Crear <strong>una Respuesta r\u00e1pida: <\/strong>primero elige la sala y all\u00ed ver\u00e1s un bot\u00f3n<strong> <i>+<\/i><i>Respuesta R\u00e1pida<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><strong>2.1<\/strong>\u00a0Una vez ah\u00ed, se abrir\u00e1 una nueva secci\u00f3n con dos campos a completar:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>EL ATAJO:<\/b><span style=\"font-weight: 400;\"> es el comando con el que activar\u00e1s la respuesta. Por ejemplo, si defines <\/span><span style=\"font-weight: 400;\">\/saludo<\/span><span style=\"font-weight: 400;\">, cada vez que lo escribas en un chat se enviar\u00e1 autom\u00e1ticamente el mensaje asociado.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>El MENSAJE<\/b><span style=\"font-weight: 400;\">: entonces ser\u00e1 justamente ese texto que t\u00fa quieres que tus clientes reciban como respuesta r\u00e1pida.<\/span><\/li>\n<\/ul>\n<p><img class=\"alignnone wp-image-12574\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-090653-300x145.png\" alt=\"\" width=\"681\" height=\"329\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-090653-300x145.png 300w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-090653.png 520w\" sizes=\"(max-width: 681px) 100vw, 681px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><strong>2.2<\/strong>Una vez lo tengas listo simplemente haces clic en \u201cGuardar\u201d y \u00a1listo!, ya podr\u00e1s utilizar tu respuesta r\u00e1pida siempre que lo desees.<\/span><\/p>\n<p><img class=\"alignnone wp-image-12577\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-091625-300x151.png\" alt=\"\" width=\"785\" height=\"395\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-091625-300x151.png 300w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot-2025-12-19-091625.png 548w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><\/p>\n<h3><strong>3. \u00bfC\u00f3mo puedes utilizar las respuestas r\u00e1pidas?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">En la ventana de chat, cuando est\u00e9s conversando con un contacto, puedes escribir el signo \u201c\/\u201d y se mostrar\u00e1 el listado de atajos creados previamente y que podremos usar. En donde se mostrar\u00e1 el mensaje asociado que se enviar\u00e1 al contacto, tal como se indica en la siguiente imagen.<\/span><\/p>\n<p><img class=\"alignnone wp-image-10886\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-6.png\" alt=\"\" width=\"633\" height=\"144\" srcset=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-6.png 725w, https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-6-300x68.png 300w\" sizes=\"(max-width: 633px) 100vw, 633px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Con las <\/span><b>Respuestas R\u00e1pidas<\/b><span style=\"font-weight: 400;\"> de Doppler, podr\u00e1s atender consultas en segundos, ahorrar tiempo y mantener siempre una comunicaci\u00f3n cercana con tus clientes. &#x1f680;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00bfListo para llevar tus conversaciones al siguiente nivel?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> &#x1f449;<\/span><a href=\"https:\/\/app.fromdoppler.com\/signup?lang=es\"> <span style=\"font-weight: 400;\">Crea tu primera Respuesta R\u00e1pida en Doppler<\/span><\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Las Respuestas R\u00e1pidas son mensajes predise\u00f1ados que te permiten atender consultas frecuentes en segundos, sin necesidad de escribir cada vez la misma respuesta. Con ellas, optimizas tu tiempo y garantizas una comunicaci\u00f3n clara y coherente con tu audiencia. \u00bfC\u00f3mo crear o editar respuestas r\u00e1pidas? 1. Accede a la secci\u00f3n de Conversaciones 1.1 En el men\u00fa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[824],"tags":[825],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfC\u00f3mo configurar y usar las respuestas r\u00e1pidas en Conversaciones?  - Doppler Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo configurar y usar las respuestas r\u00e1pidas en Conversaciones?  - Doppler Help Center\" \/>\n<meta property=\"og:description\" content=\"Las Respuestas R\u00e1pidas son mensajes predise\u00f1ados que te permiten atender consultas frecuentes en segundos, sin necesidad de escribir cada vez la misma respuesta. 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