{"id":12952,"date":"2026-11-06T00:47:29","date_gmt":"2026-11-06T00:47:29","guid":{"rendered":"https:\/\/help.fromdoppler.com\/es\/?p=12952"},"modified":"2026-11-06T01:55:42","modified_gmt":"2026-11-06T01:55:42","slug":"como-crear-y-editar-una-sala-de-whatsapp-sin-coexistencia","status":"publish","type":"post","link":"https:\/\/help.fromdoppler.com\/es\/como-crear-y-editar-una-sala-de-whatsapp-sin-coexistencia\/","title":{"rendered":"\u00bfC\u00f3mo crear y editar una Sala de WhatsApp sin Coexistencia?"},"content":{"rendered":"<p>Atiende y automatiza tus chats desde Doppler, con mayor velocidad de env\u00edo y sin riesgo de desconexi\u00f3n cada 14 d\u00edas. Sin Coexistencia, conectas un n\u00famero exclusivo para tu Sala de WhatsApp y no dependes de WhatsApp Business App.<\/p>\n<p>\u00bfQuieres seguir usando tu n\u00famero actual en WhatsApp Business App? <a href=\"https:\/\/help.fromdoppler.com\/es\/como-crear-y-editar-una-sala-de-whatsapp\/\">Compara las dos opciones<\/a>.<\/p>\n<p>Antes de comenzar, aseg\u00farate de tener:<\/p>\n<ul>\n<li>Una cuenta comercial de Meta con un <a href=\"https:\/\/help.fromdoppler.com\/es\/como-configurar-un-metodo-de-pago-para-whatsapp-marketing\/\">m\u00e9todo de pago configurado<\/a>.<\/li>\n<li>La cuenta comercial verificada, si necesitas usar m\u00e1s de dos l\u00edneas.<\/li>\n<li>Las credenciales de Facebook con permisos de acceso total en la cuenta comercial. La cuenta de Facebook debe estar asociada a una persona f\u00edsica. Si no lo est\u00e1, puede quedar restringida.<\/li>\n<li>Un n\u00famero nuevo o que no est\u00e9 activo en WhatsApp ni en WhatsApp Business App. Si est\u00e1 activo, primero <a href=\"https:\/\/faq.whatsapp.com\/2138577903196467\">elimina la cuenta de WhatsApp<\/a>.<\/li>\n<li>Una l\u00ednea de celular activa que pueda recibir SMS y llamadas.<\/li>\n<\/ul>\n<p>Ten en cuenta estas consideraciones:<\/p>\n<ul>\n<li>Tu n\u00famero funciona solo en Doppler, no en WhatsApp de tu celular. A cambio, la conexi\u00f3n no corre riesgo de desactivarse cada 14 d\u00edas, como sucede con Coexistencia.<\/li>\n<li>Env\u00edas hasta 1.000 mensajes por segundo. Si tu negocio env\u00eda grandes vol\u00famenes, la velocidad es mucho mayor que con Coexistencia.<\/li>\n<\/ul>\n<blockquote><p>Importante: adem\u00e1s de los costos de Doppler Conversaciones, ten en cuenta los costos de las conversaciones de WhatsApp. Meta administra esa facturaci\u00f3n desde Meta Business Suite, y Doppler no la factura ni la cobra. <a href=\"https:\/\/business.whatsapp.com\/products\/platform-pricing?lang=es_LA\">Conoce los costos de WhatsApp<\/a>.<\/p><\/blockquote>\n<h2>Crea tu Sala de WhatsApp Marketing sin WhatsApp Business App<\/h2>\n<p><strong>1.<\/strong> Lo primero que tienes que hacer es ingresar a tu cuenta de Doppler. \u00bfA\u00fan no tienes una? <a href=\"https:\/\/app.fromdoppler.com\/signup\">\u00a1Es momento de crearla!<\/a><\/p>\n<p><strong>2.<\/strong> Dir\u00edgete al men\u00fa <b><i>Conversaciones<\/i><\/b>. Una vez all\u00ed, haz clic en <b><i>Configuraci\u00f3n<\/i><\/b> en el men\u00fa izquierdo y selecciona <b><i>Salas<\/i><\/b>.<\/p>\n<p><strong>3.<\/strong> Haz clic en <b><i>+Nueva Sala<\/i><\/b> y selecciona WhatsApp Marketing como canal de comunicaci\u00f3n.<\/p>\n<p><strong>4.<\/strong> Haz clic en <b><i>Conecta con Facebook<\/i><\/b>. Es posible que Facebook te pida iniciar sesi\u00f3n. Los botones <b><i>Finalizar<\/i><\/b> y <b><i>Continuar<\/i><\/b> se mantienen deshabilitados hasta que hayas completado la conexi\u00f3n.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/chrome_ip01VbbVJq.png\" alt=\"Paso Integraci\u00f3n de canal de la nueva Sala, con el bot\u00f3n Conecta con Facebook\" width=\"800\" height=\"370\" \/><\/p>\n<p><strong>5.<\/strong> Haz clic en <b><i>Empezar<\/i><\/b>. Ves el nombre legal de tu negocio como nombre predeterminado. Selecciona o crea un portfolio comercial y haz clic en <b><i>Siguiente<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_4-3.png\" alt=\"Ventana de Meta para conectar tu cuenta con Conversaciones, con el bot\u00f3n Empezar\" width=\"313\" height=\"410\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_5-2.png\" alt=\"Formulario de Meta para seleccionar el portfolio comercial y completar la informaci\u00f3n de la empresa\" width=\"394\" height=\"473\" \/><\/p>\n<p><strong>6.<\/strong> Si eliges crear un nuevo portfolio comercial, completa la informaci\u00f3n que te pide Meta.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_6-3.png\" alt=\"Asistente de Meta para crear o seleccionar la cuenta de WhatsApp Business\" width=\"365\" height=\"436\" \/><\/p>\n<p><strong>7.<\/strong> Crea una cuenta de WhatsApp Business y un perfil nuevo. Completa estos datos:<\/p>\n<ul>\n<li>Nombre para mostrar del perfil de WhatsApp Business.<\/li>\n<li>Categor\u00eda.<\/li>\n<\/ul>\n<p>Los campos <b><i>Descripci\u00f3n de la empresa<\/i><\/b> y <b><i>Sitio web<\/i><\/b> son opcionales. Luego, haz clic en <b><i>Siguiente<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_7-2.png\" alt=\"Formulario de Meta para crear el perfil de WhatsApp Business\" width=\"382\" height=\"453\" \/><\/p>\n<p><strong>8.<\/strong> Ingresa tu n\u00famero, elige c\u00f3mo verificarlo y haz clic en <b><i>Siguiente<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_8-2.png\" alt=\"Asistente de Meta para agregar el n\u00famero de tel\u00e9fono y elegir el m\u00e9todo de verificaci\u00f3n\" width=\"357\" height=\"427\" \/><\/p>\n<p><strong>9.<\/strong> Recibes un c\u00f3digo por SMS o llamada.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_9-2.png\" alt=\"Mensaje de texto con el c\u00f3digo de verificaci\u00f3n de WhatsApp\" width=\"241\" height=\"511\" \/><\/p>\n<p><strong>10.<\/strong> Ingresa el c\u00f3digo de verificaci\u00f3n que recibiste y haz clic en <b><i>Siguiente<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2023\/06\/codigo.png\" alt=\"Asistente de Meta para ingresar el c\u00f3digo de verificaci\u00f3n\" \/><\/p>\n<p><strong>11.<\/strong> Revisa los permisos y haz clic en <b><i>Continuar<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_11-2.png\" alt=\"Permisos que solicita Conversaciones en el asistente de Meta\" width=\"270\" height=\"314\" \/><\/p>\n<p><strong>12.<\/strong> Haz clic en <b><i>Finalizar<\/i><\/b> en la ventana de Meta.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_12-1.png\" alt=\"Confirmaci\u00f3n de Meta con el bot\u00f3n Finalizar\" width=\"382\" height=\"473\" \/><\/p>\n<p><strong>13.<\/strong> Completa los datos de la Sala y haz clic en <b><i>Finalizar<\/i><\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/help.fromdoppler.com\/wp-content\/uploads\/2024\/08\/Screenshot_13.png\" alt=\"Datos de la Sala en Doppler con el bot\u00f3n Finalizar\" width=\"490\" height=\"265\" \/><\/p>\n<p>#DopplerTip: <b>Datos de la Sala<\/b><\/p>\n<ul>\n<li><b>Modalidad<\/b>: define c\u00f3mo se comportan los chats y qui\u00e9n los ve.\n<ul>\n<li><b>Privada<\/b>: cuando otro Operador responde, el chat desaparece de la lista del Operador que atendi\u00f3 antes al Contacto.<\/li>\n<li><b>Abierta<\/b>: el nuevo Operador responde y el chat sigue visible para los Operadores que atendieron antes al Contacto.<\/li>\n<\/ul>\n<\/li>\n<li><b>Mensaje de bienvenida<\/b>: Doppler lo env\u00eda una \u00fanica vez al d\u00eda.<\/li>\n<li><b>Mensaje de autorespuesta<\/b>: Doppler lo env\u00eda cuando el Contacto no recibe respuesta dentro del horario programado.<\/li>\n<\/ul>\n<h2>Edita tu Sala de WhatsApp<\/h2>\n<p><strong>1.<\/strong> Dir\u00edgete al men\u00fa <b><i>Conversaciones<\/i><\/b>, haz clic en <b><i>Configuraci\u00f3n<\/i><\/b> en el men\u00fa izquierdo y selecciona <b><i>Salas<\/i><\/b>.<\/p>\n<p><strong>2.<\/strong> Busca la Sala que quieres editar y haz clic en <b><i>Editar<\/i><\/b>. Se abre la pantalla de edici\u00f3n de la Sala.<\/p>\n<p><strong>3.<\/strong> Haz los cambios que necesites y haz clic en <b><i>Aceptar<\/i><\/b> para guardarlos.<\/p>\n<p>\u00a1Listo! Tu Sala de WhatsApp ya est\u00e1 conectada. Env\u00eda mensajes a gran velocidad y atiende a tus Contactos sin preocuparte por desconexiones.<\/p>\n<p>\u00bfTienes dudas? Cont\u00e1ctanos por WhatsApp o por correo a <a href=\"mailto:soporte@fromdoppler.com\">soporte@fromdoppler.com<\/a>.<\/p>\n<p>Estamos para ayudarte &#x1f49b;<\/p>","protected":false},"excerpt":{"rendered":"<p>Atiende y automatiza tus chats desde Doppler, con mayor velocidad de env\u00edo y sin riesgo de desconexi\u00f3n cada 14 d\u00edas. Sin Coexistencia, conectas un n\u00famero exclusivo para tu Sala de WhatsApp y no dependes de WhatsApp Business App. \u00bfQuieres seguir usando tu n\u00famero actual en WhatsApp Business App? Compara las dos opciones. Antes de comenzar, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[824],"tags":[],"class_list":["post-12952","post","type-post","status-publish","format-standard","hentry","category-conversaciones"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo crear y editar una Sala de WhatsApp sin Coexistencia? - Doppler Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo crear y editar una Sala de WhatsApp sin Coexistencia? - Doppler Help Center\" \/>\n<meta property=\"og:description\" content=\"Atiende y automatiza tus chats desde Doppler, con mayor velocidad de env\u00edo y sin riesgo de desconexi\u00f3n cada 14 d\u00edas. Sin Coexistencia, conectas un n\u00famero exclusivo para tu Sala de WhatsApp y no dependes de WhatsApp Business App. \u00bfQuieres seguir usando tu n\u00famero actual en WhatsApp Business App? Compara las dos opciones. 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