How to set up and use quick replies?

Learn in this article how to use quick responses effectively so that the person operating the chat rooms can optimize their management time with pre-built solutions.

This option within Conversations will allow you to:

• Give a pre-configured response in a simple way
• Standardize communication in the conversation
• Save time answering common questions or queries

Quick responses can be used on any channel, you just have to choose the room for which the quick responses will be configured. From the Quick Responses option in your Doppler account you will see all the rooms you have active.

Once we choose the room, we will see the list of quick responses, and we will be able to edit or delete them.

Now, to create a Quick Reply, first select the room and you will see a +Quick Reply button there.

Once there, a new section will open with two fields to complete:

• THE SHORTCUT: this is the command you will use to activate the response. For example, if you define /greeting, every time you type it in a chat, the associated message will be sent automatically.
• THE MESSAGE: this will be the text you want your customers to receive as a quick response.

Once you’re ready, simply click “Save” and that’s it! You can now use your quick reply whenever you want.

How can you use quick replies?

In the chat window when you are chatting with a contact, you can type the “/” sign and the list of previously created shortcuts that we can use will be displayed. The associated message that will be sent to the contact will be displayed, as shown in the following image.

Great! 🙂 Now you have learned how to include quick responses in your messages, saving time in managing your contacts and not losing sales.