How to interpret the List Load Report?

In this article, you’ll learn how to interpret the Upload Report for your Contacts in a List. You’ve probably already experienced the experience of importing a List successfully, but some Contacts don’t appear in your List.

Let’s see how to identify and import them correctly. ☺️

Step-by-step guide to analyzing your List Report

1. Log in to your Doppler account and go to Lists in the main menu. Select Main Lists from the options.

2. Once there, select your List and, among the icons on the right margin, click on the yellow one with the exclamation mark.

3. Next, an Excel file will be downloaded and you will see your Contacts there, as shown in the following image:

Learn the reasons why a Contact may not have been imported correctly:

• Removed due to Soft Bounce or Hard Bounce: This occurs because Doppler attempted to send the Email to a recipient and was unable to deliver it. If you’d like to learn more about this topic, check out the following article in the Help Center.}
• Duplicate Email: When you have two duplicate Emails in your List, Doppler detects this and only imports them once.
• Removed by the user or by Contact: In this case, you may have deleted the Contact from the List, or the Subscriber unsubscribed from your account. In both cases, you can reactivate them. Learn how to do this in the step-by-step instructions in this article.
• Invalid Emails: These are Emails that were poorly written or forgot to add the @ symbol to their address.
• Internal Policies: These are Emails that Doppler considers suspicious due to potential spam.

Now you know how to interpret your List and the reasons why a Contact was not imported correctly. All you have to do is revert and clean up your List and re-import it to have a healthy Base and correct Deliverability.

If you have any questions or comments, please contact us through our contact channels. By email at [email protected] through our WhatsApp and online chat, or through our Social Media. We’re here to help. 💛